Help Center

How can we help you?

Find answers about hiring tradespeople, costs, and our verification process.

For Homeowners

Is CostaTrades free to use?

Yes, CostaTrades is 100% free for homeowners. You can post jobs, receive quotes, and contact professionals without paying any fees.

How do I know the professionals are reliable?

We prioritize accountability. Every specialist has a public profile with verified reviews from real customers, ensuring transparency and trust.

What areas do you cover?

We cover the entire Costa del Sol, including Marbella, Estepona, Mijas, Fuengirola, Benalmadena, and Sotogrande.

Can I get a quote without posting a job?

Yes. You can browse our directory and contact tradespeople directly via phone or WhatsApp to request a quote.

How do I leave a review?

After a job is completed, you can leave a review on the tradesperson's profile. Your feedback helps maintain our high standards of quality and trust.

What if I'm not satisfied with the work?

We recommend first discussing the issue with the tradesperson. If unresolved, please contact our support team. While we don't directly manage jobs, we investigate all reports of poor service.

For Professionals

Is it free to join CostaTrades?

Yes, CostaTrades is completely free for professionals. There are no subscription fees, lead fees, or commissions on the jobs you secure.

Do you take a commission on my earnings?

No. You keep 100% of what you earn. We are a free directory designed to connect you with local homeowners.

How do I get verified?

Simply create your profile and complete the verification steps, which include confirming your identity and business details to build trust with clients.

How do I get more leads?

Complete your profile with a professional photo, detailed description of services, and photos of past work. Verified profiles with positive reviews also rank higher in search results.

Can I list multiple services?

Yes, you can select multiple trade categories that match your skills, such as plumbing, electrical work, and general maintenance, ensuring you appear in all relevant searches.

Do I need to be a Spanish resident?

You need to be legally allowed to work in Spain. We may ask for your NIE/NIF during the verification process to ensure compliance with local regulations.

Costs & Regulations

How much does a plumber cost in Marbella?

The average call-out fee for a plumber in Marbella is approximately €150, though this varies by urgency and location.

Do I need a permit for renovation in Spain?

Yes, most renovations require a 'Licencia de Obra' (Building Permit) from your local Town Hall (Ayuntamiento). Minor works need a 'Licencia de Obra Menor'.

What is the average hourly rate for an electrician?

Electricians on the Costa del Sol typically charge between €40 and €70 per hour, depending on the complexity of the work and urgency.

Do I need an architect for a small extension?

For structural changes or extensions, you generally need an architect ('Arquitecto') to prepare the project for the Town Hall building permit.

What is IVA and do I have to pay it?

IVA is the Spanish VAT. Standard rate is 21% for most goods and services. Renovation works may qualify for a reduced rate of 10% under specific conditions.

How much does a painter charge per square meter?

Painters typically charge between €8 and €15 per square meter for interior walls, including materials. Exterior painting may cost more depending on access and surface condition.

General & Account

How do I reset my password?

You can reset your password by clicking 'Forgot Password' on the login page and following the email instructions sent to your registered address.

Can I change my email address?

Yes, you can update your email address and other personal details in your profile settings dashboard after logging in.

Is my personal data safe?

Absolutely. We use industry-standard encryption and strictly adhere to GDPR regulations to ensure your personal data is protected at all times.

How do I delete my account?

You can request account deletion from your profile settings or by contacting our support team. We will process your request in accordance with GDPR guidelines.

Is there a mobile app?

We are currently developing our mobile app. For now, our website is fully responsive and works perfectly on all mobile devices and tablets.

How can I contact customer support?

You can reach our support team via the 'Contact Us' page, email, or directly through WhatsApp for urgent inquiries. We aim to respond within 24 hours.

Still have questions?

Can't find what you're looking for? Our support team is here to help you via WhatsApp.