Privacy Policy
Last Updated: January 2026
1. Introduction
Onrisedigital LTD ("we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard data on CostaTrades.com.
We operate as a marketplace connecting homeowners with professionals. By using our platform, you agree to the collection and use of information in accordance with this policy.
2. Data We Collect
For Homeowners
- Full Name
- Email Address & Phone Number
- Job Details (Description, Photos)
- Property Address (for the job location)
For Professionals
- Personal & Business Name
- Contact Details (Email, Phone)
- ID Documents (DNI/NIE/Passport)
- Insurance Papers & Business Registration
- Portfolio Images & Customer Reviews
3. How We Use Your Data
We use the collected data for the following purposes:
- Service Delivery: To connect homeowners with relevant professionals and facilitate the quoting process.
- Verification: To verify the identities and credentials of professionals to prevent fraud and ensure quality.
- Communication: To send service notifications, job updates, and important alerts via Email or WhatsApp.
- Improvement: To analyze platform usage and improve our services and user experience.
4. Data Sharing
We respect your data privacy. We do not sell your personal data to third-party marketing lists.
However, to provide our service, we must share certain information:
- Homeowner Job Details: Shared with relevant specialists so they can provide quotes. Contact details are only shared when you explicitly allow it or request a quote.
- Legal Requirements: We may disclose data if required by law or to protect our rights and safety.
5. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can request correction of any inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten")
You can request that we delete your personal data, subject to legal retention requirements.
6. Data Retention
We retain personal data only for as long as is necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data type; for example, transactional records and tax-related information are kept for statutory periods (usually 6 years).
7. Security Measures
We apply industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. Access to personal data is limited to authorised personnel and third-party processors who support our services.
8. Cookies & Tracking
We use cookies and similar technologies to operate our website, remember preferences, and analyse usage for improvement. You can control cookie settings via your browser and any cookie banner presented when you first visit the site.
9. Third-Party Services
We use third-party services such as Supabase (data storage), email providers, analytics platforms, and payment processors. These providers have their own privacy practices—please consult their documentation for details. We ensure contracts and data processing agreements are in place where required.
10. Contact & Complaints
If you have questions about this policy or wish to exercise your rights, please contact us at hi@costatrades.com.
Registered Office: 72 Shelton Street, London, WC2H 9JQ
Spanish Office: Ave de las Cumbres, Elviria Business Center, Office 4-6, 29604 Marbella, Malaga
11. Changes to this Policy
We may update this policy occasionally to reflect changes in our practices or for legal, operational, or regulatory reasons. Significant changes will be communicated via our website or direct contact where appropriate.