Privacy Policy
Last Updated: November 2025
1. Introduction
Onrisedigital LTD ("we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard data on CostaTrades.com.
We operate as a marketplace connecting homeowners with professionals. By using our platform, you agree to the collection and use of information in accordance with this policy.
2. Data We Collect
For Homeowners
- Full Name
- Email Address & Phone Number
- Job Details (Description, Photos)
- Property Address (for the job location)
For Professionals
- Personal & Business Name
- Contact Details (Email, Phone)
- ID Documents (DNI/NIE/Passport)
- Insurance Papers & Business Registration
- Portfolio Images & Customer Reviews
3. How We Use Your Data
We use the collected data for the following purposes:
- Service Delivery: To connect homeowners with relevant professionals and facilitate the quoting process.
- Verification: To verify the identities and credentials of professionals to prevent fraud and ensure quality.
- Communication: To send service notifications, job updates, and important alerts via Email or WhatsApp.
- Improvement: To analyze platform usage and improve our services and user experience.
4. Data Sharing
We respect your data privacy. We do not sell your personal data to third-party marketing lists.
However, to provide our service, we must share certain information:
- Homeowner Job Details: Shared with relevant specialists so they can provide quotes. Contact details are only shared when you explicitly allow it or request a quote.
- Legal Requirements: We may disclose data if required by law or to protect our rights and safety.
5. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can request correction of any inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten")
You can request that we delete your personal data, subject to legal retention requirements.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer.